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Terms and Conditions

Terms and Conditions of Use

Last Updated: 8/10/2023

1. Acceptance of Terms
By accessing and using this website (“puremade.co.nz”), you agree to comply with and be bound by these Terms and Conditions of Use (“Terms”). If you do not agree to these Terms, please do not use the Website.

2. Return and Refund Policy
We do not accept returns or exchanges due to safety and hygiene reasons. We apologize for any inconvenience this may cause, but we hope you understand. If the product is damaged or defective upon arrival, or if the wrong product was shipped to you, please contact us at order@puremade.co.nz within 7 days of receiving your order. We will do our best to resolve the issue quickly and to your satisfaction.

3. Shipping
Our products are sent by NZpost. We will make every effort to ship your order promptly, but we are not responsible for delays caused by shipping carriers or other factors beyond our control.

Shipping within New Zealand
Economy (Small items) $5
Courier $7.50
With signature $10.50

4. Online Shopping
a. Product Information: We make every effort to provide accurate and up-to-date product information, but we do not guarantee the accuracy or completeness of product descriptions, images, or prices. Prices are subject to change without notice.
b. Order Confirmation: After placing an order, you will receive an email confirming the details of your order. This confirmation does not constitute acceptance of your order; it is simply a confirmation that we have received it.
c. Payment: Payment for products is due at the time of purchase. We accept the payment methods listed on the Website.

5. User Accounts
a. Registration: To make purchases on this Website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
b. Account Termination: We reserve the right to terminate accounts and refuse service to anyone for any reason, without prior notice.

6. Intellectual Property
a. Copyright: All content on this Website, including text, graphics, logos, images, and software, is the property of PURE MADE and is protected by copyright laws.
b. Trademarks: All trademarks, service marks, and trade names used on this Website are the property of their respective owners.

7. Limitation of Liability
a. Disclaimer: This Website and its content are provided “as is” without any warranties, express or implied. We do not guarantee that the Website will be error-free or uninterrupted.
b. Indemnification: You agree to indemnify and hold PURE MADE harmless from any claims, losses, or damages, including attorney’s fees, arising out of your use of the Website or violation of these Terms.

8. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on the Website, and your continued use of the Website after such changes constitutes your acceptance of the modified Terms.